Can scratches be repaired, or do the boards need replacing?

I start by separating a surface mark from damage to the board itself. A scuff, a scratch through the finish and a deep gouge may look similar in a phone photo, but they do not call for the same treatment. Tell me what happened and whether the mark catches a fingernail.

The material is the next check. A compatible repair kit may disguise a small chip or scratch on some finished floors. It needs the right colour and sheen, and it will not recreate a missing printed pattern perfectly. I would check the manufacturer's approved method before putting filler, polish or a strong cleaner on the surface.

For real timber, the options can include a local finish repair, recoating or sanding where the construction allows it. A small repair may remain visible under side lighting, particularly on a uniform or glossy floor. I would rather discuss that possibility beforehand than describe every touch-up as invisible.

If a board is split, badly gouged, swollen or has a damaged joint, replacement may be the more practical route. Spare boards help, but I also check the exact profile, thickness and colour. A new board can stand out beside an older floor, and the way the floor was installed affects access and the repair method.

For an initial assessment, send one photo of the room and one close photo in natural light, without wetting the mark. Add the brand or a picture of a spare board if you have it. I can then explain which repair options deserve a closer look and what appearance you can reasonably expect.